Stopzilla
Reviews and Complaints
Fort Knox, Kentucky
No problems with Stopzilla
I've installed stopzilla on my computers and like it pretty well. It actually catches spyware that Avast doesn't catch.
Before installing Avast, Stopzilla, and the freeware CCcleaner my computers were running slow again in 6 months. I spoke to a former friend of mine that worked for the IT department in my local newspaper. He told me the best way is to completely blow off your hard drive once every 6 months and do a fresh operating system install. He has his programs on a thumb drive for easy re-install.
I didn't want to bother with that so instead installed the 3 above programs and haven't had a problem since. Just like Pay Pal you have dissatisfied customers who hate it.
I also use this for all my transactions online that allow it. I like it also.
- I have had excellent customer service and product reliablility
Lake Oswego, Oregon
I have been taken for $1,500 in the past 2 years
We bought a new computer in 2012. I called Comcast who is our carrier and they gave me the name of someone to call.
Somehow, after trial and error I got in touch with Stopvilla. They gave me a price of $399 which I paid. Every 6 months or so they would call and tell me I needed to upgrade and charge me another $299 or so. I ended up paying in 2 years $1,500.
My subscription expired this month and they called. The person on the other end, said that if I didn't renew they would turn off my e-mail and my computer because it had been hacked into. (e-mail hacked by Russia).
I am 68 years old and on social security and can't afford to go through this.
Salt Lake City, Utah
90 Year Grandmother told must buy Stopzilla or computer would explode
My 90 yo German grandmother saw an ad online thats said she must buy Stopzilla antivirus program or her computer would not work. My ninety year-old German grandmother saw an ad online on IE browser which told her that she must to purchase StopZilla software product for $300 or her computer would not work.
She was then called and told she must download this $300 program for her computer to work and that if she didn't she would no longer be able to receive emails. She was also signed up for recurring monthly payments for the software. She called and cancelled this transaction with her bank and cancelled the debit card. She uninstalled the StopZilla program.
The program is not effective and contains spyware. She also tried calling three different numbers to dispute the charge, but they rang without an answer or message. Those three numbers were: 1-87*-493-****, 1-88*-475-****, 1-87*-493-**** I believe this is a scam. I emailed the company and requested the transaction be voided.
I received an email back from a non-english speaker. Stating:"I am sorry for the misunderstanding with the phone numbers but Not one belong to our company, please contact us trough 188* 803 ****. Or sent your name, or your grandmother name and phone number, We are a company with 100% customer Satisfaction, and will be a please to resolve any misunderstanding.
Thanks Billing at TTSUSA" I've voided the transaction with the bank and now demanded that it be voided on their end without a response. I'm reporting this here and to the FTC.
- Thirdpartyinstaller
- I feel as though i was totally scammed and lied to
- Ransomware
Preferred solution: Full refund
We are truly sorry for your grandmothers unfortunate experience and would like to figure out where exactly she felt that she or where you felt she was mislead. TTSU never advertises the Stopzilla brand although we are a registered re-seller and have provided thousands of customers with their software.
The numbers posted other than our 888-803-**** which is a customer service number monitored by several agents from 10 am to 10 pm EST.
TTSU handles thousands of calls weekly and have thousands of satisfied customers, our commercial customers rely on our company for every part of there IT support from networking to hosting we have doctors offices, lawyers offices, and many professional businesses, we are not associated to any scam, nor have we misappropriated any of our vendors like Stopzilla, if you feel that your grandmother was misled we will gladly look into at your request, we have three locations in South Florida and hire several Latin employees, but the email generated was in response to your issue, not intended for your character insulting of someones English, we are an US based company, owned and operated by Americans, selling American products to Americans. Our customer service department, and customer relations department are in place for these issues and if you contact us we will fix it for you, thank you and once again please accept our humblest apologize for the confusion.
Potsdam, New York
Scammed by stopzilla!
recently had my computer lock up with a message that said I had to immediately call a number from Microsoft due to virus on my computer. Long story short my previous antivirus was removed and stopzilla installed on my computer for 365$ and was told that it was an active antivirus software and was for a one year subscription with 6 months support. This was only done two weeks ago and now I am getting pop ups saying that my trial subscription has ended and no longer have active antivirus protection!!!
- I feel as though i was totally scammed and lied to
Preferred solution: Full refund
I'm sorry to read about the problem you're encountering. Our customer support will be happy to assist with troubleshooting this issue.
They can be reached directly via the following toll free number and the following web site.
1-87*-***-****. www.stopzilla.com/support.
You can also contact me directly via the email address Julie@***.com
I can help you get in touch with the correct support to ensure the program is performing properly.
Regards,
Julie
Deltona, Florida
Unauthorized charge to my bank account
Checking my bank account I notice that you charge my account 49.95. Why.
I did not authorize any transaction with you. I went to my bank and they are going to launch an investigation. Beside I'm talking to my lawyer and see If I can take you to court. Want to know what are you going to do about this problem.
Now you want me to explain in a hundred words what happened to my account. You people are scam artist no doubt about this. You are going to hear from my lawyer, and from my bank Chase Bank.
Only six more words and I can send you my message. Edwin Mercado
Edwin,
It looks as if you were charged for your yearly renewal. In response to complaints concerning renewal subscriptions, upon your initial purchase of SZ, before the credit card is even processed, we fully disclose that you are enrolling in our Automatic Renewal Program.
We do not attempt to hide this information, and it's readily available on our website. Furthermore, we also inform our customers at checkout and via email that once they visit their portal on SZ, they may change their subscription options to opt-out of the Automatic Renewal Program. We also notify all our customers by email 30 days prior to renewal that their protection is going to be extended for another year. Like all antivirus software, we operate on annual subscriptions.
We fully disclose this, and we are extremely transparent about it.
If you haven't already done so please contact our technical support at 1-87*-***-**** and they will be happy to issue you a refund for your latest subscription.
Regards,
Julie
Enterprise, Alabama
BEEN IN TOUCH WITH MY BANK TO FILE DISPUTE!
MY NAME IS ANN BOWERS JOHN from STOPZILLA OPTIMIZER and I emphasize "he called me." He also told me this was a LIFETIME PRODUCT. I HAD JUST A SURGERY WAS HAVING PROBLEMS WITH MY PC AND IT WAS A HARD DAY.
JOHN, TECHNICIAN GAVE ME A PRICE OF $399.00 FOR LIFETIME, doesn't make sense! I TALKED WITH CHRIS FROM THEN ON.I was never called me back as the next day. I TOLD HIM ON FRIDAY APRIL 8th I was filling a dispute with my bank. He gave me a sob story.I WANT MY MONEY BACK THIS WEEK.
ANN BOWERS, 334-494-****, ann.bowers@***.net P.S. AND I NEVER HAD A SECURITY KEY OR AN EMAIL FROM THEM.
Ann,
I am sorry to hear this happened to you. Unfortunately there are many companies misrepresenting themselves as Antivirus companies even though they are not and they are using actual viruses and rogues to direct purchases to our product without our knowledge or consent.
We constantly monitor our brand to ensure that our products are not being marketed in a deceitful way. I am sorry they gave you a sob story and they should have absolutely issued you a refund right away.
If you have any other information on which company sold you this product that would be helpful.
Regards,
Julie
Not the Same People as the Original Owners!!!
I have had Stopzilla for over 7 years and on numerous occasions have been serviced well on my Lifetime subscriptions. 3 months ago I got a virus and when talking to Stopzilla, I was told that there would be a charge for them to remove it because it was caused by my downloading an executable file that caused the attack.
BAAAHHH. What the *** did they think I bought their lifetime software for? I was told that anything that got past their protection(?) would be my fault and not theirs and they would not fix under their coverage. Their is not longer any coverage for attacks that get past their software.
They have removed themselves from any responsibility and will always escape by saying the purchaser must have directly caused the infection. This is their NEW way of doing business. I ended up reformatting the drive and doing the work myself.
STAY AWAY this is not the company that originally sold and serviced my purchase in the past. RIPOFF!!!!
- Original product and support
- New way of doing busines
I am happy to see this reply by Julie. I was wondering how you may have contacted STOPzilla.
You may not have reached the manufacturer.
There are places online that will claim to be the Support site, but they are a 3rd party that sells their services. They will answer your questions in a way to make you think you have reached the company, but they are not who you were actually trying to contact.
Replying to
Fairfax, Virginia
Stopzilla - Antivirus Review from Fairfax, Virginia
I purchased stopzilla on fri was told i never had to worry about anything conserning my new computer,on saturday i was contacted by VTec, same company that sold me stopzilla and was told it was not enough i needed to spend 19.00 more per month over my 400.00 dollors i already shelled out sounds like a scam.iam pulling out. If i lose my 99.00 down payment.i will chauk it up as a lesson.
This isn't how VTec operates. If you received a call from a company claiming to be your tech support and wanting you to spend a monthly fee or pay for anything more, you should hang up and call the number on the technical support voucher. Vtec has US Based techs on staff 24 hours a day 7 days a week and stands behind all their products and services.
Leicester, Leicester
StopZilla
After years of being attacked by stopzilla I`ve at last got rid of them from my site,hopefully never to return.I brought in an expert computer guy which cost me to get rid of them,he in turn has a list of Computer clients like Boots PLC included with hundreds of blue chip clients all of whom will now be warned about the Company stopZilla and never use them,I have received over 4000.00 replies to my advert stopZilla,so it's not all been for nothing as each will pass it on building up a blue chip list of companies that will never use them now or in future.
- Transtastic
Rude salesman
I had a call from a Stopzillal salesmand and was asked to buy their product. He went on to tell me how great it was and I would never need to do anything in the future to protect my computer.
and he became very angry when I said "I'm not putting anymore, like I've never heard that before. I told him I was not going to put any more money into this computer, it works fine" and he got upset and rudely hung up saying my computer would be dead soon.
I am so sorry that you had this experience, we absolutely do not condone that type of behavior in our customer sales representatives. If you have any additional information, or if there is anything we can do to help, please don't hesitate to contact us directly via the following toll free number or the following web site.
1-87*-***-****. www.stopzilla.com/support
You can also contact me directly via the email address Julie@***.com
Regards,
Julie
Algonquin, Illinois
Scam-O-Rama!!
Same thing happened to my boyfriend. What a joke this is.
The funniest part was when they told him on the phone that it would be like $500 or more dollars, then when my bf said he couldn't afford that right now, the "rep" got permission from his "manager" to give him a half-price deal for $300. I knew this was all extremely suspicious, but my bf ignored me and went ahead and got himself seriously scammed. Nothing but pop-ups all the time, now. Yes.
That was about 9 months ago when this all started.
If you get malware telling you to call a phone # for help, steer clear at all costs.
I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla.
We are a manufacture and the creator of STOPzilla. We are dedicated to making sure our customers are totally satisfied. Below you will find a link to our website to report a complaint. Please fill it out and we will find out who exactly you were speaking with and make sure that it does not happen again.
We can also be reached directly at the following toll free number. 1-877-877-9944.
http://stopzilla.com/fraud-discovery/
Best Regards,
Ben
Leicester, Leicester
Theft,by Stopzilla
Stopzilla came onto my computer without my knowing or permission and have sinse been advertising FREE of charge then try have blocked me looking at my own work on websites which is part of what I do for a living. Todate I have lost work quite simply becourse I can`t risk taking on clients,to cover myself I have put my name melvin levey onto a write up on Google+ warning other people of what these people do to obtain your contract which they will never get from me now or in the future,I`d rather sell my work door to door than work with these people.
it sounds like a some malware installed itself onto your computer. all you have to do is go into your control panel, than add/remove programs and either find a program installed by stopzilla or a program installed around the time that the stopzilla advertisements started.
if you are unable to find any, try starting your computer in safe mode by restarting it than pressing f8 while it is starting up and doing what i said before.
if you are still unable to find the problem program than you can try restoring it to a previous point before the problem started, you can google how to do that since it is different depending on your operating system. if that does not work than that means it installed itself into your registry, if that is the case you will need a trained professional to remove it.
Stopzilla- The Best!
I really don't understand complaints bellow. We use stopzilla since 2006 and never had bad experience with.
Computers get old, and since 2006 my spouse and I replaced those couple of times but Stopzilla stayed. We always had at least 3-4 laptops and one desktop PC. Every time I called, even if is not directly related to the functionality of the program customer service always went extra mile to help and make sure you have all questions answered. Software works great with windows 10 and older.
It's nice to get an US person to talk to instead India, eastern Europe etc. Keep up the good work!
Thank you guys from Mitchell Family!
- It overall
- Software
- Customer service
Stuart, Florida
Stopzilla - Antivirus Review from Stuart, Florida
I was scammed by this company. Came to work and they put a warning on my computer that please call this number if you have AT&T and they froze computer.
When I called they stated that computer had several viruses and I needed to install a virus protection. They charged 300.00 to get the viruses removed and they installed stopzilla and stated I would have virus protection for life. That ment any computer I owed for the rest of my life (this is what they told me).
I did have virus protection for about 6 months and I starred getting pop ups so I went to go to find stopzill it is no longer in my computer. Imagine that they took me for 300.00.
I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla.
We are a manufacture and the creator of STOPzilla. We are dedicated to making sure our customers are totally satisfied. Below you will find a link to our website to report a complaint. Please fill it out and we will find out who exactly you were speaking with and make sure that it does not happen again.
We can also be reached directly at the following toll free number. 1-877-877-9944.
http://stopzilla.com/fraud-discovery/
Best Regards,
Ben
Leicester, Leicester
Interfering on my computer
Over the last two days you have stopped me doing my work in the collection of examples,models,and referance to do my work as an international Award Winning Illustrator for which I will be billing you on a daly basis,you have no right to be on my site now or ever and are in breach of the 1988/9 Design Patent and Copyright Act by your actions alone to date.I want nothing to do with your company or scams whatever they may be now or in the future,this is not open to discuse from my point of view,I have my own protection and its not YOU.
- Rubbish
Preferred solution: Get off of my computer now,you were never asked by me to come on in the first place
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I'm sorry to read about your experience. From what you've described, I don't believe you were speaking with someone from our company.
We are dedicated to making sure our customers are totally satisfied.
Please give our customer support a call and they will be happy to assist you, our toll free number is 1-87*-***-****.
You can also contact me directly via the following email Julie@***.com
Regards,
Julie