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We bought a new computer in 2012. I called Comcast who is our carrier and they gave me the name of someone to call. Somehow, after trial and error I got in touch with Stopvilla. They gave me a price of $399 which I paid. Every 6 months or so they would call and...
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Company wrote 1 public responses to the review from Jun 25, 2016.
JulieSZ
JulieSZ
Stopzilla Verified Representative

I'm sorry to read about your experience. From what you've described, I don't believe you were speaking with someone from our company. We are dedicated to making sure our custo...

#871965
Checking my bank account I notice that you charge my account 49.95. Why. I did not authorize any transaction with you. I went to my bank and they are going to launch an investigation. Beside I'm talking to my lawyer and see If I can take you to court. Want to know what...
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Company wrote 1 public responses to the review from Apr 21, 2016.
JulieSZ
JulieSZ
Stopzilla Verified Representative

Edwin,It looks as if you were charged for your yearly renewal. In response to complaints concerning renewal subscriptions, upon your initial purchase of SZ, before the credit ...

#833958
My 90 yo German grandmother saw an ad online thats said she must buy Stopzilla antivirus program or her computer would not work. My ninety year-old German grandmother saw an ad online on IE browser which told her that she must to purchase StopZilla software product for...
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Company wrote 1 public responses to the review from Apr 07, 2016.
Anonymous
Anonymous

We are truly sorry for your grandmothers unfortunate experience and would like to figure out where exactly she felt that she or where you felt she was mislead. TTSU never adve...

JulieSZ
JulieSZ
Stopzilla Verified Representative

I am so sorry to hear you had this experience and wanted to send my sincerest apologies that this happened to your grandmother. Unfortunately there are many companies misrepre...

1.0
I didn't like
  • Ransomware
  • Transtastic
  • Thirdpartyinstaller
#825356

With Official Company Response

I have had Stopzilla for over 7 years and on numerous occasions have been serviced well on my Lifetime subscriptions. 3 months ago I got a virus and when talking to Stopzilla, I was told that there would be a charge for them to remove it because it was caused by my...
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Company wrote 1 public responses to the review from Dec 11, 2015.
Anonymous
Craig

I am happy to see this reply by Julie. I was wondering how you may have contacted STOPzilla. You may not have reached the manufacturer. There are places online that will cl...

JulieSZ
Stopzilla Response

I'm sorry to read about your experience. I assure you we are the original owners. We are dedicated to making sure our customers are totally satisfied. Our customer support wil...

2.0
I liked
  • Original product and support
I didn't like
  • New way of doing busines
#749270

With Official Company Response

recently had my computer lock up with a message that said I had to immediately call a number from Microsoft due to virus on my computer. Long story short my previous antivirus was removed and stopzilla installed on my computer for 365$ and was told that it was an...
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Company wrote 1 public responses to the review from Nov 29, 2015.
JulieSZ
Stopzilla Response

I'm sorry to read about the problem you're encountering. Our customer support will be happy to assist with troubleshooting this issue. They can be reached directly via the fol...

1.0
Potsdam,New York
I didn't like
  • I feel as though i was totally scammed and lied to
#741803

With Official Company Response

Anyone who trys to sell you a lifetime fix using ANTIVIRUS?!?!?! is scamming you.With a 24.17% detection rate any antivirus software is a temporary fix at most and is not going to keep a computer from GETTING infected.The better softwares for antivirus will help you...
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Company wrote 1 public responses to the review from Sep 03, 2015.
Anonymous
melvin levey

Thank you for your comment,however no-body tryed to sell me anything,stopzilla was just there and was NOT needed in the first place,they infact pulled out of a search engine a...

STOPzillaSupport
Stopzilla Response

I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla. We are a manufacture and the creator of STO...

I didn't like
  • Its a scam
  • Sell tactics
  • Ransomware
#693823

With Official Company Response

Same thing happened to my boyfriend. What a joke this is. The funniest part was when they told him on the phone that it would be like $500 or more dollars, then when my bf said he couldn't afford that right now, the "rep" got permission from his "manager" to give...
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Company wrote 1 public responses to the review from Aug 31, 2015.
STOPzillaSupport
Stopzilla Response

I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla. We are a manufacture and the creator of STO...

Anonymous
Anonymous

these people are still breaking the law with the help of Yahoo in this case

1.0
#692139

With Official Company Response

I was scammed by this company. Came to work and they put a warning on my computer that please call this number if you have AT&T and they froze computer. When I called they stated that computer had several viruses and I needed to install a virus protection. They...
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Company wrote 1 public responses to the review from Aug 31, 2015.
STOPzillaSupport
Stopzilla Response

I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla. We are a manufacture and the creator of STO...

1.0
#692072

With Official Company Response

Ive used Stopzilla on previous computers and never had an issue once. I recently purchased a new HP and installed Stopzilla. Now, my system runs so infuriatingly slow. It takes forever to open any program and even longer for the program to function when it does...
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Company wrote 1 public responses to the review from May 11, 2015.
STOPzillaSupport
Stopzilla Response

I'm sorry to read about the problem you're encountering. Our customer support will be happy to assist with troubleshooting this issue. They can be reached directly via the f...

#634178
In terms of customer service, stopzilla is the worst anti-virus/malware I have ever used. Before downloading their product, one of their representatives said he wanted to walk me through the problems with my computer. What he actually did was try to shame/ scare me for...
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Company wrote 1 public responses to the review from Mar 31, 2015.
STOPzillaSupport
Stopzilla Response

I’m sorry to read about your experience. From what you’ve described, I don’t believe you were speaking with someone from STOPzilla. We have no employees named Alex. We are a...

Anonymous
STOPzilla

We are sorry to read about your experience. From what you’ve described, we don’t believe you were speaking with someone from STOPzilla. We have no employees named Alex. We a...

#616010