Lake Oswego, Oregon
Not resolved
1 comment

We bought a new computer in 2012. I called Comcast who is our carrier and they gave me the name of someone to call.

Somehow, after trial and error I got in touch with Stopvilla. They gave me a price of $399 which I paid. Every 6 months or so they would call and tell me I needed to upgrade and charge me another $299 or so. I ended up paying in 2 years $1,500.

My subscription expired this month and they called. The person on the other end, said that if I didn't renew they would turn off my e-mail and my computer because it had been hacked into. (e-mail hacked by Russia).

I am 68 years old and on social security and can't afford to go through this.

Product or Service Mentioned: Stopzilla Antivirus.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
JulieSZ
#1178266

I'm sorry to read about your experience. From what you've described, I don't believe you were speaking with someone from our company.

We are dedicated to making sure our customers are totally satisfied.

Please give our customer support a call and they will be happy to assist you, our toll free number is 1-877-877-9944.

You can also contact me directly via the following email Julie@stopzilla.com

Regards,

Julie