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Checking my bank account I notice that you charge my account 49.95. Why. I did not authorize any transaction with you. I went to my bank and they are going to launch an investigation. Beside I'm talking to my lawyer and see If I can take you to court. Want to know what...
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1 comment
JulieSZ
#1149590

Edwin,

It looks as if you were charged for your yearly renewal. In response to complaints concerning renewal subscriptions, upon your initial purchase of SZ, before the credit card is even processed, we fully disclose that you are enrolling in our Automatic Renewal Program.

We do not attempt to hide this information, and it's readily available on our website. Furthermore, we also inform our customers at checkout and via email that once they visit their portal on SZ, they may change their subscription options to opt-out of the Automatic Renewal Program. We also notify all our customers by email 30 days prior to renewal that their protection is going to be extended for another year. Like all antivirus software, we operate on annual subscriptions.

We fully disclose this, and we are extremely transparent about it.

If you haven't already done so please contact our technical support at 1-877-213-9843 and they will be happy to issue you a refund for your latest subscription.

Regards,

Julie

Review
#833958 Review #833958 is a subjective opinion of poster.
Reason of review
Pricing issue
MY NAME IS ANN BOWERS JOHN from STOPZILLA OPTIMIZER and I emphasize "he called me." He also told me this was a LIFETIME PRODUCT. I HAD JUST A SURGERY WAS HAVING PROBLEMS WITH MY PC AND IT WAS A HARD DAY. JOHN, TECHNICIAN GAVE ME A PRICE OF $399.00 FOR LIFETIME, doesn't...
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1 comment
JulieSZ
#1144566

Ann,

I am sorry to hear this happened to you. Unfortunately there are many companies misrepresenting themselves as Antivirus companies even though they are not and they are using actual viruses and rogues to direct purchases to our product without our knowledge or consent.

We constantly monitor our brand to ensure that our products are not being marketed in a deceitful way. I am sorry they gave you a sob story and they should have absolutely issued you a refund right away.

If you have any other information on which company sold you this product that would be helpful.

Regards,

Julie

Review
#829474 Review #829474 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Reason of review
Poor customer service
1.0
Details
My 90 yo German grandmother saw an ad online thats said she must buy Stopzilla antivirus program or her computer would not work. My ninety year-old German grandmother saw an ad online on IE browser which told her that she must to purchase StopZilla software product for...
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3 comments
Anonymous
#1141603

We are truly sorry for your grandmothers unfortunate experience and would like to figure out where exactly she felt that she or where you felt she was mislead. TTSU never advertises the Stopzilla brand although we are a registered re-seller and have provided thousands of customers with their software.

The numbers posted other than our 888-803-3046 which is a customer service number monitored by several agents from 10 am to 10 pm EST.

TTSU handles thousands of calls weekly and have thousands of satisfied customers, our commercial customers rely on our company for every part of there IT support from networking to hosting we have doctors offices, lawyers offices, and many professional businesses, we are not associated to any scam, nor have we misappropriated any of our vendors like Stopzilla, if you feel that your grandmother was misled we will gladly look into at your request, we have three locations in South Florida and hire several Latin employees, but the email generated was in response to your issue, not intended for your character insulting of someones English, we are an US based company, owned and operated by Americans, selling American products to Americans. Our customer service department, and customer relations department are in place for these issues and if you contact us we will fix it for you, thank you and once again please accept our humblest apologize for the confusion.

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Review
#825356 Review #825356 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Cons
  • Thirdpartyinstaller
  • I feel as though i was totally scammed and lied to
  • Transtastic
Reason of review
Poor customer service
Preferred solution
Full refund
I purchased stopzilla on fri was told i never had to worry about anything conserning my new computer,on saturday i was contacted by VTec, same company that sold me stopzilla and was told it was not enough i needed to spend 19.00 more per month over my 400.00 dollors i...
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1 comment
Anonymous
#1132204

This isn't how VTec operates. If you received a call from a company claiming to be your tech support and wanting you to spend a monthly fee or pay for anything more, you should hang up and call the number on the technical support voucher. Vtec has US Based techs on staff 24 hours a day 7 days a week and stands behind all their products and services.

Review
#809587 Review #809587 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Reason of review
Pricing issue
I had a call from a Stopzillal salesmand and was asked to buy their product. He went on to tell me how great it was and I would never need to do anything in the future to protect my computer. and he became very angry when I said "I'm not putting anymore, like I've...
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1 comment
JulieSZ
#1117089

I am so sorry that you had this experience, we absolutely do not condone that type of behavior in our customer sales representatives. If you have any additional information, or if there is anything we can do to help, please don't hesitate to contact us directly via the following toll free number or the following web site.

1-877-213-9843. www.stopzilla.com/support

You can also contact me directly via the email address Julie@stopzilla.com

Regards,

Julie

Review
#792770 Review #792770 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
I have had Stopzilla for over 7 years and on numerous occasions have been serviced well on my Lifetime subscriptions. 3 months ago I got a virus and when talking to Stopzilla, I was told that there would be a charge for them to remove it because it was caused by my...
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3 comments
Anonymous
#1092082

I am happy to see this reply by Julie. I was wondering how you may have contacted STOPzilla.

You may not have reached the manufacturer.

There are places online that will claim to be the Support site, but they are a 3rd party that sells their services. They will answer your questions in a way to make you think you have reached the company, but they are not who you were actually trying to contact.

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With Official Company Response
Review
#749270 Review #749270 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Pros
  • Original product and support
Cons
  • New way of doing busines
Reason of review
Problems with payment
1.0
Details
recently had my computer lock up with a message that said I had to immediately call a number from Microsoft due to virus on my computer. Long story short my previous antivirus was removed and stopzilla installed on my computer for 365$ and was told that it was an...
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1 comment
JulieSZ
Stopzilla Response
#1078902

I'm sorry to read about the problem you're encountering. Our customer support will be happy to assist with troubleshooting this issue.

They can be reached directly via the following toll free number and the following web site.

1-877-213-9843. www.stopzilla.com/support.

You can also contact me directly via the email address Julie@stopzilla.com

I can help you get in touch with the correct support to ensure the program is performing properly.

Regards,

Julie

With Official Company Response
Review
#741803 Review #741803 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Cons
  • I feel as though i was totally scammed and lied to
Reason of review
Not as described/ advertised
Loss
$365
Preferred solution
Full refund
StopZilla
After years of being attacked by stopzilla I`ve at last got rid of them from my site,hopefully never to return.I brought in an expert computer guy which cost me to get rid of them,he in turn has a list of Computer clients like Boots PLC included with hundreds of blue...
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Review
#726043 Review #726043 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Cons
  • Transtastic
Reason of review
Bad quality

Stopzilla- The Best!

5.0
Details
I really don't understand complaints bellow. We use stopzilla since 2006 and never had bad experience with. Computers get old, and since 2006 my spouse and I replaced those couple of times but Stopzilla stayed. We always had at least 3-4 laptops and one desktop PC. Every time I called, even if is not directly related to the functionality of the program customer service always went extra mile to help and make sure you have all questions answered. Software works great with windows 10 and older. It's nice to get an US person to talk to instead India, eastern Europe etc. Keep up the good work! Thank you guys from Mitchell Family!
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Review
#700529 Review #700529 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Pros
  • It overall
  • Software
  • Customer service
Reason of review
Good quality
2.0
Details
I've been using previous versions of StopZilla for several years. No problems, works as expected. StopZilla forced their 7.0 version on me. No more presentation of activity or performance and no log to show anything. Version 7.0 shows nothing. Questioned, StopZilla...
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1 comment
Anonymous
#1079931

I would not use registry cleaners. I did and my computer took a dump.

Had a friend who who said dont use registry cleaners. registry cleaners get rid of bad files and good files.

Review
#698505 Review #698505 is a subjective opinion of poster.
Product
Stopzilla Antivirus
Pros
  • Earlier version
Cons
  • Latest version
Reason of review
Bad quality