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I'm getting expired notices on both computers when I have 6 months left. I click on the notice and get the name and address and credit card request but I don't get the option to fill in the license key anymore. The price has a least doubled. I open stopzilla and it...
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3.2
I liked
  • It occasionally finds something
I didn't like
  • Sell tactics
#1027913
Great at looking after computer, however they convinced me to sign up for identity force..... 14.95a month..... I decided I did not need this and called the number for member services ,the heading on the email showed identity force and stopzilla.... they said the...
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Anonymous
Anonymous

The reason this all occurs is because Americans DO NOT complain enough ! Americans have long become complacent,and have their heads so far up their *** as to let Corporate Ame...

Anonymous
Anonymous

Well Stopzilla phoned back after reading my comments on here. They are now offering a 3 month refund which is exactly the same as I had as I disputed the payments with my cred...

1.8
I liked
  • There assistance in cleaning computer
I didn't like
  • Its a scam
  • Idiots in their billing department unbendable
#955531
As a CTO of an Enterprise grade software company, I have had a couple dealings here and there with software over my 16 years as a CTO. I can say with certainty that things are really unethical about the way this company produces their sales revenue. They first call my...
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#926662

Short Review on August 29, 2016

Stopzilla
#909463
1.0
Details
They charged my account without authority. I called them spoke to mike. He said i had the wrong number. I told him that i got the number from my bank. He hung up. I called back got mike again. Asked him why he hung up. He replied i had the wrong number. I asked him why they answered say stopzilla? He started yelling again so i hung up
Comment
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website

I have to say my loyalty to Stopzilla was cemented when my son got into a bunch of "how you say" unacceptable websites which promptly infected my machine. And when I say infected I mean internet, boot, everything. I finally got through with a safe mode start. Stopzilla...
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Anonymous
Anonymous

Got you beat. 42.5 hours and still scanning. Ridiculous rip-off.

Anonymous
Anonymous

Really? 38 hours later, I am still waiting for full scan to be done.

#894767
I just had my husband contact stopzilla to cancel my contract with them and they have now totally distroyed my computer. I can not even get the internet on it which we were able to do prior to the cancelling of our contract. They had my husband go into the computer...
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Anonymous
Anonymous

I think they did the same to my computer. Just this past year the full scans were taking days instead of just a few hours. I complained, 4 months ago they supposedly cleaned m...

#879627
We paid $349.00 to get this antivirus and anti infection virus . We were guarenteed that nothing would get threw this program. That they have people constantly monitoring to protect our computer. But 26 days after installing stopzilla into our computer, it crashed. We...
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1.4
#879604
We bought a new computer in 2012. I called Comcast who is our carrier and they gave me the name of someone to call. Somehow, after trial and error I got in touch with Stopvilla. They gave me a price of $399 which I paid. Every 6 months or so they would call and...
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JulieSZ
JulieSZ
Stopzilla Verified Representative

I'm sorry to read about your experience. From what you've described, I don't believe you were speaking with someone from our company. We are dedicated to making sure our custo...

#871965
I've installed stopzilla on my computers and like it pretty well. It actually catches spyware that Avast doesn't catch. Before installing Avast, Stopzilla, and the freeware CCcleaner my computers were running slow again in 6 months. I spoke to a former friend of...
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4.9
Fort Knox, Kentucky
I liked
  • I have had excellent customer service and product reliablility
#844056
Checking my bank account I notice that you charge my account 49.95. Why. I did not authorize any transaction with you. I went to my bank and they are going to launch an investigation. Beside I'm talking to my lawyer and see If I can take you to court. Want to know what...
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JulieSZ
JulieSZ
Stopzilla Verified Representative

Edwin,It looks as if you were charged for your yearly renewal. In response to complaints concerning renewal subscriptions, upon your initial purchase of SZ, before the credit ...

#833958
MY NAME IS ANN BOWERS JOHN from STOPZILLA OPTIMIZER and I emphasize "he called me." He also told me this was a LIFETIME PRODUCT. I HAD JUST A SURGERY WAS HAVING PROBLEMS WITH MY PC AND IT WAS A HARD DAY. JOHN, TECHNICIAN GAVE ME A PRICE OF $399.00 FOR LIFETIME, doesn't...
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JulieSZ
JulieSZ

Ann,I am sorry to hear this happened to you. Unfortunately there are many companies misrepresenting themselves as Antivirus companies even though they are not and they are usi...

#829474